Terms & Conditions

Agreement between the user and FraNKAPPWeb Technologies

The VTU.ng website (https://vtu.ng/) is comprised of various web pages operated by FraNKAPPWeb Technologies.

The VTU.ng website (https://vtu.ng/) is offered to you conditioned on your acceptance without modification of the terms, conditions, and notices contained herein. Your use of the VTU.ng website (https://vtu.ng/) constitutes your agreement to all such terms, conditions, and notices.

Modification of these terms for user

FraNKAPPWeb Technologies reserves the right to change the terms, conditions, and notices under which the VTU.ng website is offered, including but not limited to the charges associated with the use of the VTU.ng website.

To Use Our Services, You:

• Must be at least 13 years old (with some limited exceptions)
• May need to register with us to access and use some of our services and websites
• Must not initiate or participate in any activities on our services that are illegal, harmful, or interfere with anyone’s use of our services, including the sending of an e-mail or instant messaging spam
• Must agree to our privacy policy
  

If You Subscribe to One Of Our Paid Services, You:

• Must provide us with accurate billing information, which we will keep on file
• Agree to pay all charges incurred on your account
• Acknowledge that surcharges may apply to some services, some charges are nonrefundable, and we may change any of our paid services at any time
• Are responsible for all fees necessary to access our services
• May cancel a paid service if allowed by calling or emailing a letter to us

You Also Agree That:

• We can change our services at any time without notice.
• We can place advertising, which supports our services, within applications, on web pages, on mobile devices, and more.
• We will temporarily block your VTU.ng account once we observe suspicious activities on your account.
• We will request for your BVN and valid National ID in cases of suspicious activities and you must provide the correct details to us within 24 hours for verification.
• We will permanently block your VTU.ng account if you use fake details as your name or on your profile in general.
• We will permanently debit your wallet balance if you use fake details as your name or on your profile in general.
• We will permanently debit your wallet balance and permanently block your VTU.ng account if you engage in fraudulent activities.
  

Purchasing and Delivery of Airtime, Data, Cable TV, Electricity, and other Services

VTU.ng will when indicated as functional by System Status, send each service request to one of our gateways for delivery to the relevant network, providing no error is displayed to suggest that this will not be done. VTU.ng guarantees that under these circumstances all services are DELIVERED. However, delivery is the responsibility of third-party networks and services, including the receiving device itself, and cannot be guaranteed. Delivery confirmations may only be available at certain times.

For Wallet Funding

We do not accept payments from any cryptocurrency-related platform. Please, do not send money to us using any cryptocurrency-related account. Doing so would get your funds withheld.

Reseller Upgrade

The charge for Reseller Upgrade is ₦4,999.

You can only request for this upgrade if your wallet balance is up to ₦4,999. You won’t see the upgrade button if your wallet balance is low.

BVN Validation

Your VTU.ng account will be blocked If you enter incorrect details. We do this to prevent fraudsters from guessing other people’s BVNs.

Airtime to Cash

• We won’t be held responsible for sending airtime to the wrong Phone Number. Please, crosscheck the information you entered including your email and phone number through which you will send the Airtime.
• We have zero tolerance for FRAUD. Do not ever think about sending stolen airtime to us because we don’t accept it. You will be handed over to the appropriate authorities immediately.

By using this service you agree to be bound by the Terms and Conditions. VTU.ng may change these terms and conditions at any time and shall become effective immediately upon posting to this page.